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FAQs


Last Modified On 20/03/2024



1. What are Giftplus prepaid Cards used for?
Gift Cards can be used as a convenient gifting option or for personal spending. This prepaid giftplus cards can be issued during birthdays, anniversaries, weddings and festivals etc. The card can be issued by the corporates to their employee as gift or incentives. They can be redeemed at specific retailers for purchases, making them a convenient way to shop for gifts.


2. What's the cap on loading funds to the Giftplus Prepaid Card
Gift Cards are offered with a range of values. You can load an amount ranging from Rs 500 to Rs 10,000 on the Gift Card, making it a flexible and customisable gifting option to suit your budget and preferences. 


3. What is the tenure of the Giftplus Prepaid Card? 
Your Giftplus Prepaid Card remains active for three years, retaining its validity until the final working day of the month mentioned on your card.


4. Where does the Giftplus Prepaid Card find its utility? 
Your card is your passport to a wide array of services and products, valid at all merchant outlets for in-store or online purchases, including shopping, dining, travel, bill settlements, entertainment, and more.

5. How can one administer the Giftplus Prepaid Card? 
Administer your card with ease via our Prepaid Card NetBanking Portal. Track your balance, peruse your transaction history, manage your spending limits and alter your PIN to secure your card.


6. How do we update the Giftplus Prepaid Card's password? 
Simply sign in to our Prepaid Card NetBanking portal, navigate to 'Manage My Profile,' select 'Change Password,' and follow the prompts to ensure your credentials are up-to-date.


7. Are transaction alerts provided for the Giftplus Prepaid Card? 
Each transaction triggers an alert to your registered mobile number, and you can also monitor activity anytime via the Prepaid Card NetBanking Portal.​​​​​​​

8. What steps should be taken if the card is misplaced or stolen? 
If your card ever falls into the wrong hands, promptly block it through the Prepaid Card NetBanking Portal or contact our Phone Banking service at 1800 1600/1800 2600 for immediate assistance.

9. What should one do if they detect unauthorized transactions? 
Should you notice any transactions that weren't authorized by you, it's crucial to inform HDFC Bank without delay and have your card blocked or hotlisted to prevent further misuse. You can do so by contacting our Phone Banking service at 1800 1600/1800 2600